Gupshup: AI-Powered Chatbot Tools for Customer Engagement
Gupshup offers a suite of AI-powered tools tailored to streamline customer engagement through conversation automation. These tools are designed to automate various customer interactions, from acquisition to support, with the aim of maximizing customer lifetime value while minimizing service costs. Key features include Conversation Cloud for customer experience management, ACE LLM for generative AI capabilities, and multichannel messaging options like WhatsApp templates for real-time customer conversations. Gupshup also provides tools for chatbot creation, campaign management, agent assistance, and domain-specific AI models, making it a comprehensive solution for personalized customer dialogues and data security. The platform supports integration with various channels like WhatsApp, SMS, and Google's Business Messaging, catering to industries such as BFSI, Retail, and Healthcare.
